Privacy Policy
Last updated: 3 March 2026
ABN: 53 937 101 769
This Privacy Policy applies to benjihagenhart.com and kouraikhryseai.com (collectively, "our Websites").
1. About This Policy
We are committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs"). These standards apply to all visitors and clients, regardless of your location.
In this policy, "we", "us", and "our" refers to the operator of these Websites, Benji Hart trading as Kourai Khryseai (ABN: 53 937 101 769).
2. What Personal Information We Collect
We may collect the following types of personal information:
| Information Type | How Collected |
|---|---|
| Name | Contact forms, email correspondence |
| Email address | Contact forms, email correspondence |
| Phone number | If you provide it via forms or email |
| Company/organisation name | Contact forms, engagement discussions |
| Message content | Contact forms, email correspondence |
| IP address | Automatically when you visit our Websites |
| Browser type and device information | Automatically via analytics tools |
| Pages visited and usage data | Automatically via analytics tools |
We do not intentionally collect sensitive information (such as health, racial or ethnic origin, political opinions, religious beliefs, or sexual orientation).
3. How We Collect Information
We collect personal information:
- Directly from you: When you fill in a contact form, send us an email, or engage our services
- Automatically: Through cookies, analytics tools, and server logs when you visit our Websites
- From third parties: If someone refers you to us, or through publicly available sources relevant to a consulting engagement
We will only collect personal information that is reasonably necessary for our business functions.
4. Cookies and Analytics
Our Websites may use cookies and similar tracking technologies to improve your experience and help us understand how our Websites are used.
| Technology | Purpose | Data Collected |
|---|---|---|
| Essential cookies | Website functionality (e.g., session management) | Session data |
| Analytics | Understanding visitor behaviour and improving our Websites | Pages visited, time on site, referral source, general location, device/browser type |
We use Cloudflare Web Analytics, a privacy-first analytics service that does not use client-side tracking or collect personal data.
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to view, delete, or block cookies. Disabling cookies may affect the functionality of our Websites.
5. How We Use Your Information
We use your personal information for the following purposes:
- Responding to enquiries: Replying to messages sent via contact forms or email
- Providing services: Delivering consulting services you have engaged us for
- Communication: Sending you information relevant to your engagement or enquiry
- Website improvement: Analysing usage patterns to improve our Websites
- Legal compliance: Meeting our legal and regulatory obligations
- Business operations: Invoicing, record-keeping, and administration
We will not use your personal information for direct marketing unless you have expressly consented, and you may opt out at any time.
6. How We Disclose Your Information
We will not sell, rent, or trade your personal information to third parties.
We may disclose your personal information to:
| Recipient | Purpose |
|---|---|
| Service providers | Hosting (Cloudflare), email (Proton Mail), analytics |
| Professional advisers | Accountants, solicitors, for business and legal purposes |
| Government/regulators | Where required by law, regulation, or court order |
7. Cross-Border Disclosure
Your personal information may be processed in countries other than Australia:
| Service | Location | Purpose |
|---|---|---|
| Cloudflare | Global CDN | Website hosting and performance |
| Europe (Switzerland) | Email communication | |
| Analytics | Cloudflare (global) | Website analytics |
Where personal information is transferred overseas, we take reasonable steps to ensure the recipient handles it in accordance with the APPs.
8. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:
- Encrypted communication (HTTPS on all Websites)
- Secure email (end-to-end encrypted via Proton Mail)
- Access controls limiting who can access stored information
- Regular review of data handling practices
However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
9. Data Retention
- Enquiry data (contact form submissions): Retained for up to 12 months after your last interaction, then deleted
- Client data (engagement records, invoices): Retained for 7 years to comply with Australian tax record-keeping obligations
- Analytics data: Retained in aggregate/anonymised form
You may request deletion of your personal information at any time (see Section 11).
10. Children's Privacy
Our Websites and Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
11. Your Rights
Under the Privacy Act 1988 and applicable Australian privacy law, you have the right to:
- Access (APP 12): Request access to the personal information we hold about you
- Correction (APP 13): Request correction of any inaccurate, out-of-date, incomplete, irrelevant, or misleading information
- Deletion: Where personal information is no longer required for the purpose it was collected, you may request its deletion or de-identification
To exercise any of these rights, please contact us using the details in Section 13. We will respond within 30 days.
12. Complaints
If you believe we have breached an Australian Privacy Principle or mishandled your personal information, you may lodge a complaint by contacting us in writing. We will:
- Acknowledge your complaint within 7 days
- Investigate the matter
- Respond with our findings and any actions taken within 30 days
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
13. Contact Us
For questions about this Privacy Policy, or to exercise your privacy rights, please contact:
Email: consult@benjihagenhart.com
Address: Available on request
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The most current version will always be available on our Websites with the "Last updated" date.